At Frest Start IELTS, we strive to provide quality IELTS preparation services, including digital content, online courses, and coaching packages. We understand that sometimes refunds are necessary. Please read our refund and returns policy carefully to understand your rights and eligibility.
Overview
1. Digital Products
Practice Tests & Online Courses: As these are digital products that provide instant access upon purchase, we cannot offer refunds once access is granted or materials have been downloaded. Please review product descriptions and samples carefully before making a purchase.
Course Packages: If a course package includes multiple modules, refunds are only available before accessing the initial module.
2. Coaching Packages
Cancellation Policy:
- If you cancel before the first coaching session, you are eligible for a partial refund, subject to a processing fee of 10%.
- No refunds are provided after coaching sessions have commenced, regardless of the number of sessions completed.
- Rescheduling sessions is allowed if requested 24 hours in advance. Failure to attend without notice is considered a forfeited session.
3. Subscription-Based Services
- Subscription Cancellations: Subscriptions can be canceled anytime, but refunds are not provided for partial billing cycles.
- Automatic Renewal: Subscription services are set to auto-renew. You may turn off auto-renewal at any time to avoid charges for the next cycle.
4. Special Circumstances
- Technical Issues: If you experience technical difficulties accessing our services, please contact us at [Contact Email]. We will work to resolve the issue. In cases where access cannot be provided due to technical limitations, we may consider partial refunds on a case-by-case basis.
- Mistaken Purchases: Contact us immediately if you made a purchase in error. We may issue a refund if the request is made before access to digital content is provided.
5. Requesting a Refund
To request a refund, please email us at [Contact Email] with your order number and reason for the refund request. Our team will review your case and respond within 5-7 business days.
6. Contact Information
If you have any questions about our refund and returns policy, please contact us at:
- Email: info@frestsystems.com
- Phone: +91 90828 81890 / +1 570 847 2457
Address:
402, Mahavir Sarvodaya Plaza
M.G. Rd, Vishnu Nagar
Dombivli West 421202